Mumbai International Airport Limited (MIAL) is managed by Adani Airport Holding Limited (AAHL), a subsidiary of Adani Enterprises, the flagship company of the globally diversified Adani Group. MIAL is a Public-Private Partnership (PPP) venture between AAHL, which holds the majority stake, and the Airports Authority of India. With a strong understanding of modern-day mobility requirements, MIAL envisions itself as the #GatewayToGoodness with customer-centricity to every traveler being at its core. With the takeover of MIAL, Adani Group’s vision of reinventing airports as ecosystems that drive local economic development comes closer to actualisation as Mumbai International Airport becomes the nuclei with the potential to catalyse aviation-linked businesses. A ‘passenger first’ approach acts as the guiding force for MIAL, which combines state-of-the-art infrastructure with futuristic technology to ensure a world-class experience to millions of flyers, creating a lifestyle destination for communities and deliver sustainable value for the stakeholders.

Mumbai International Airport is one of India’s busiest airports, having recorded passenger traffic of 48 million in 2018-19, along with being one of the largest cargo hub in the country.

The transformation of Mumbai International Airport is a one-of-its-kind unique infrastructural project in the world, unlike any other airport development project. Terminal 2, referred to as T2, is India’s first and most advanced vertical passenger terminal that integrates world-class design, architecture, infrastructure, and operational efficiency. With a rich infusion of Indian heritage & cultural character, the airport covers over 4,39,000 sq. mts and includes taxiways and apron areas for aircraft parking designed to cater to millions of passengers and cargo tonnage consistently. The design of Terminal 2 draws inspiration from India’s national bird – The Peacock. It portrays the magnificent character of the White Peacock, representing flight, as well as rare beauty. The T2 is also home to India’s largest public art programme, titled ‘Jaya He’, in the form of a 3 km multi-story Art Wall, illuminated by skylights, with over 7000 pieces of artwork & artefacts from every region and corner of India. The airport has also introduced the Jaya HE app, which is available on all play stores and offers a guided audio-visual tour of the artefacts at T2 that can be enjoyed from the comfort of one’s home. 

CSMIA has several firsts under its belt, such as introducing the fully automated check-in process generating boarding pass and baggage tag through ‘Common Use Self Service (CUSS)’ kiosks along with an extended check-in facility located at a host of five-star hotels in the city, Self-Baggage Drop Counters. CSMIA has been a pioneer in introducing technological advancements for passengers to facilitate ease in travel through the airport. Besides, since the outbreak of the pandemic, the airport has worked towards creating a contactless experience in the promotion of health and safety at the airport. Some of the developments undertaken by the airport at T2 include introducing a QR-code-based technology that enables passengers to scan the code and remote control the kiosk from their phone to complete their check-in process, thereby creating a contactless check-in experience. In addition to CSMIA’s touchless transition initiative, the technologically advanced and passenger first airport introduced ‘e-gates reader’, wherein the passengers can simply authenticate their boarding pass at the pre-embarkation security check points by scanning its barcode or QR code with their mobile phones.  Right from the time passengers arrive at the airport, till they take off or vice versa, they interact with technology. Being a technology driven airport, CSMIA is always at the forefront of introducing latest technologies to enhance passenger experience and are developing systems for Trolley Management, Passenger Queue Management, Self-service Taxi Booking, Automatic Tray Retrieval System, Advanced Body Scanner among many others.

Moreover, CSMIA has also installed a 3,205 kWp capacity of solar power plant with more installations underway, resulting in a total increase in the renewable energy used by the airport up to 200% and helped generate a threefold increase in total energy output without relying on other sources. In addition, CSMIA keeps up with its commitment of being a Carbon Neutral Airport through various proactive initiatives, including achieving ACA Level 3+ ‘Neutrality’, the highest level of accreditation before December 2020, which is valid up to May 16, 2022.

CSMIA prides itself on curating a world-class passenger experience with the premium guest relations & concierge service, Pranaam, delivering goodness to arriving, departing, and transiting travellers. Furthermore, CSMIA is the first airport in the country to launch a luxury hotel located within the terminal building for its passengers. The Niranta Airport Transit Hotel & Lounge attends to all passengers’ needs, ensuring a smooth and hassle-free transit experience. CSMIA has introduced various firsts and unique initiatives at the airport for its esteemed passengers, such as India’s largest public art initiative – The Jaya He Museum, Dog Therapy to calm anxious flyers, a unique Order-Ahead Food Technology that delivers food to the boarding gates, India’s first salon services available at an airport, among many others. Through its world-class services, CSMIA offers passengers International Quality Standards by providing them with convenient and hassle-free experiences.

MIAL has received several international and national accolades for its efforts in modernising CSMIA. 

2021:

• CSMIA bags ‘Voice of the Customer’ recognition by ACI
• CSMIA secures first place at the 14th ANA Quality Awards for Cargo Operations

2020:

• CSMIA recognised for the ‘Best Airport Staff’ in India and Central Asia 2020 by Skytrax
• CSMIA, first Indian airport to achieve ACI Airport Health Accreditation – September 2020
• Best Airport by Size and Region (25-40 million passengers) at ACI ASQ Awards – September 2020
• CSMIA, only Indian airport to be recognised amongst the top 10 Best International Airports at CondeNast Traveller Reader’s Choice Awards 2020
• CSMIA bagged the Gold award under the CSR Awards category for best Engagement and Communication by Asian Customer Engagement Forum and Awards (ACEF)
• CSMIA bagged the prestigious Silver – Green Airports Recognition 2020, themed “Water Management”, “over 35 million passengers per annum” category for outstanding environmental projects carried out at the airport.
• CSMIA’s T2 was conferred with the American Institute of Architects Award 2020 under the Architecture Awards Category

2019:

• CSMIA awarded as Best Airport by Size and Region over 40 million passengers’ category for ASQ Awards 2019
• CSMIA achieved Level 1 of ACI Airport Customer Experience Accreditation 2019
• CSMIA awarded the National Tourism Award for ‘Best Airport in India’ by the Ministry of Tourism, Government of India 2019
• CSMIA’s ‘Jaya HE Safari’ awarded the ‘Golden Peacock Award 2019’ under the Innovative Product/Service category at the 29th World Congress on Leadership for Business Excellence & Innovation
• CSMIA bagged the Gold Award at the ACI Asia-Pacific Green Airports Recognition 2019 held in Hong Kong on April 3, 2019, for the best practices towards creating a ‘Green Airport Infrastructure’.
• CSMIA, first airport in India and third in Asia to achieve the ‘IATA CEIV’ certification for supporting the air transport industry to comply with pharmaceutical manufacturers’ requirements.

2018:

• CSMIA bagged “Best Airport e-freight compliant & service quality” at India Cargo Awards 2018
• CSMIA bestowed the Award for Excellence in Air Traffic Management Productivity in Indian Aviation at the CAPA India Airport & Airspace Summit 2018
• CSMIA has been awarded as Best Airport by Size and Region over 40 million passengers category for ASQ Awards 2018
• CSMIA wins the “Excellence Award” at the 7th Global Economic Summit, in the “Best Logistics Service Provider” category.
• CSMIA awarded Best Domestic Airport at the Wings India Awards 2018 for Excellence in the Aviation Sector
• CSMIA awarded Best Airport India and Central Asia by Skytrax at the World Airport Awards, Sweden 2018

2017:

• CSMIA received World’s Best Airport for the Airport Service Quality (ASQ) Awards 2017.
• CSMIA bagged the ‘Best Airport Staff Service’ award in India and Central Asia at the World Airport Awards by Skytrax
• MIAL graded with a 5-star rating in the ‘Five Star Occupational Health and Safety Audit’ by British Safety Council
• CSMIA awarded National Awards for Excellence in CSR & Sustainability 2017 for “Best Overall Excellence in CSR.” 
• CSMIA adjudged as The Best Domestic Airport at the “WINGS INDIA AWARDS 2018” for Excellence in the Aviation sector held in Hyderabad on March 9, 2018
• CSMIA received World’s Best Airport for the Airport Service Quality (ASQ) Awards 2017.
• CSMIA voted as the Best Airport in India and Central Asia at Skytrax World Airport Awards 2017

2016:

• CSMIA rated as the Best Airport under the category of 25-40 MPPA for the year 2015 by ACI’s ASQ survey
• MIAL awarded the prestigious BE Star Recognition as Leader for Excellence in Customer Management by CII
• CSMIA bagged the ‘World’s Leading First-Class Airport Lounge’ at the World Travel Awards 2016
• CSMIA awarded Best Executed Landmark Project of the Year’ at the Construction Times Awards 2016
• CSMIA won CAPA’s award for Excellence in Air Traffic Management productivity in Indian Aviation
• CSMIA received the “Sustainable Carbon Management Practice Award “from World CSR Congress.
• CSMIA has been awarded the prestigious National Tourism Award 2014-15 under Best Airports in Class X (metro) Cities. 

2014-15:

• CSMIA has won the Management Consulting Association (MCA) award for the Best International/ Project Delivery of 2014.
• CSMIA has been awarded the Architizer A+ Award in the ‘Transportation – Airports’ category, 2015, for being one of the best architectural structures in the world.
• CSMIA has been conferred the Golden Peacock Business Excellence Award for significant achievements in Business Excellence.
• CSMIA’s T2 has been awarded the Platinum A’ Design Award 2015 for Architecture, Building and Structural Design.
• CSMIA ranked among the Top 5 Airports worldwide in the 25-40 million passengers per annum category by Airports Council International in the annual ACI Airport Service Quality Awards 2014.

– Link to MIAL website